Return

You have the right to withdraw from the contract within 14 days of receiving the product – without giving any reason.

1. Return conditions

  • Returns possible up to 14 days from receiving the package
  • Product must be unworn, odor-free, in original box
  • We do not accept products with signs of use
Packaging damage: if the box with a magnetic closure is damaged or you do not return it with the product, we will deduct PLN 10 from the refund amount.

2. Form and shipping

Fill out the return form and include it with the product in the package.

Download form (.pdf)

Send the package to one of the following addresses:

  • InPost Parcel Locker: BOE02M, Mazowiecka 110, 05-502 Bobrowiec
  • Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
Recipient: METINI sp. z o.o.
Tel: +48 572 427 051
Email: kontakt@metini.pl
Important: If you chose cash on delivery, please include your bank account number for the refund or your BLIK phone number in the form.
If you purchased the product with a prepayment via Przelewy24, we can automatically refund the funds.

3. Refund of funds

Funds will be refunded within 4 business days from the acceptance and inspection of the shipment.

We will refund the money using the same method you paid with – unless we agree otherwise.

The cost of return shipping is covered by the customer.

Najczęstsze pytania

Czy mogę wymienić produkt po 14 dniach?

Masz miesiąc czasu na wymianę od momentu otrzymania produktu.

Wymaganie: produkt musi być nowy, nieużywany, bez zapachu i w oryginalnym stanie.

Jak szybko dostanę zwrot pieniędzy?

Przelewamy środki do 4 dni roboczych od momentu przyjęcia i sprawdzenia zwracanego produktu.

Co obejmuje dożywotnia gwarancja?

What does the lifetime warranty cover?

  • Chain breakage during normal use
  • Broken clasp
  • Gold plating wearing off (natural wear and tear of the coating)

Warranty conditions

The warranty covers a one-time repair or replacement of the product.

After the first use of the warranty, the product is no longer covered.

If we have the same model in stock, you will receive an identical one. If not, we will offer a replacement.

What is not covered by the warranty?

  • Mechanical scratches on the chain and clasp
  • Damage resulting from improper use

How to claim warranty?

  • Email us: kontakt@metini.pl
  • Attach photos and a brief description of the problem
  • We will respond within 48 hours and propose a solution
First, please send us photos of the damage and a description via email. You print and attach the form only when we ask you to send the product back (for repair or replacement).

When we ask for the product to be sent back

  • Download and print the warranty form.
  • Fill out the form and include it in the package along with the product.
  • Include the order number and a short note describing the defect (a printout of the email is sufficient).
  • Carefully pack the product to prevent further damage during transport.

Download warranty form (PDF)

Send the package to one of the addresses:

  • InPost Parcel Locker: BOE02M, Mazowiecka 110 , 05-502 Bobrowiec
  • Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
Recipient: METINI sp. z o.o.
Tel: +48 572 427 051
Email: kontakt@metini.pl

What's next?

  • Upon receipt of the shipment, we will confirm acceptance of the warranty via email.
  • We process the case within 5 business days from the delivery of the package (usually sooner).
  • After the warranty is approved, we will carry out repair or replacement as agreed.

Co jeśli produkt przyjdzie uszkodzony?

Received a faulty, incorrect, or damaged product? Report it – we act quickly and without unnecessary formalities.

1. How to file a complaint?

  • Write to us at: kontakt@metini.pl
  • Attach photos and a brief description of the problem (what happened, when the defect was noticed, order number).
  • We will respond within 48 hours with a proposed solution.

2. If the package arrived incorrect or damaged

Contact us if one of the following occurred:

  • You received a product inconsistent with your order
  • Elements are missing from the package
  • The product was damaged in transit

Send photos and your order number – we will resolve the issue without complications.

3. When we ask you to return the product

If we request the return of a product in our email reply (for repair or exchange), please follow these steps:

  • Download and print the complaint form.
  • Fill out the form and attach it to the shipment along with the product being complained about.
  • Include your order number and a short note describing the defect (a printout of the email is acceptable).
  • Carefully pack the product to prevent further damage during transport.

Download complaint form (PDF)

Send the package to one of the addresses:

  • InPost Parcel Locker: BOE02M, Mazowiecka 110, 05-502 Bobrowiec
  • Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
Recipient: METINI sp. z o.o.
Tel: +48 572 427 051
Email: kontakt@metini.pl

4. What's next?

  • Upon receipt of the shipment, we will confirm acceptance of the complaint via email.
  • We will process the complaint within 5 working days from the delivery of the package.
  • After the complaint is accepted, we will carry out repair, replacement, or refund – as agreed in the email.