Product replacement
Do you want to exchange a product for a different size or model? It's simple – just follow a few steps below.
1. Download and complete the form
Download the exchange form, print it, and fill it out:
- Your contact details
- Product information
- What it should be exchanged for
- Whether it requires an additional payment or a refund of the difference
2. Pack and send the parcel
Attach the completed form to the package with the product and send it to one of the addresses:
- InPost Parcel Locker: PIA02M, Puławska 26, 05-500 Piaseczno
- Courier: ul. T. Kościuszki 18, 05-500 Piaseczno
3. Shipping of the new product
Upon receipt of the package and verification of the product, we will send a new item at our expense. If you exchange the product for a cheaper one, we will refund the difference according to the details provided in the form.
If the exchange involves an additional payment – use one of the payment options:
Bank Transfer: 50 1140 2004 0000 3602 8588 5717
Title: Name, Surname + Product Name
30 days for exchange
You have one month to exchange the product from the moment of receipt.
The free shipping option for exchanges (from us to the customer) can be used once per order. The cost of returning the product to us is always covered by the customer. In the case of subsequent exchanges (second, third, etc.), it will also be necessary to cover the costs of re-shipping from us to the customer.
Requirement: the product must be new, unused, odorless, and in its original condition.
Najczęstsze pytania
Czy mogę wymienić produkt po 14 dniach?
Masz miesiąc czasu na wymianę od momentu otrzymania produktu.
Wymaganie: produkt musi być nowy, nieużywany, bez zapachu i w oryginalnym stanie.
Jak szybko dostanę zwrot pieniędzy?
Przelewamy środki do 4 dni roboczych od momentu przyjęcia i sprawdzenia zwracanego produktu.
Co obejmuje dożywotnia gwarancja?
What does the lifetime warranty cover?
- Chain breakage during normal use
- Broken clasp
- Worn-off plating (natural wear and tear of the coating)
Warranty conditions
The warranty covers a one-time repair or replacement of the product.
After the first use of the warranty, the product is no longer covered.
If we have the same model in stock, you will receive an identical one. If not, we will offer a replacement.
What is not covered by the warranty?
- Mechanical scratches on the chain and clasp
- Damage resulting from improper use
How to claim the warranty?
- Write to us: kontakt@metini.pl
- Attach photos and a brief description of the problem
- We will respond within 48 hours and propose a solution
When we ask you to return the product
- Download and print the warranty form.
- Fill in the form and include it in the package along with the product.
- Include the order number and a short note describing the defect (a printout of the email is acceptable).
- Carefully pack the product to prevent further damage during transport.
Send the package to one of the addresses:
- InPost Parcel Locker: PIA02M, Puławska 26, 05-500 Piaseczno
- Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
What's next?
- Upon receipt of the package, we will confirm the warranty acceptance via email.
- We will process the claim within 5 business days of package delivery (usually sooner).
- Upon approval of the warranty, we will carry out repair or replacement as agreed.
Co jeśli produkt przyjdzie uszkodzony?
Received a faulty, incorrect, or damaged product? Report it – we act quickly and without unnecessary formalities.
1. How to file a complaint?
- Write to us: kontakt@metini.pl
- Attach photos and a short description of the problem (what happened, when the defect was noticed, order number).
- We respond within 48 hours with a proposed solution.
2. If the package arrived incorrect or damaged
Contact us if any of the following occurred:
- You received a product not in line with your order
- Elements are missing from the package
- The product was damaged in transit
Send photos and the order number – we will resolve the matter without complications.
3. When we ask you to return the product
If we ask you to return the product in our email response (for repair or replacement), please follow these steps:
- Download and print the complaint form.
- Fill out the form and include it in the package along with the complained product.
- Include the order number and a short note describing the defect (a printout of the email is acceptable).
- Carefully pack the product to prevent further damage during transport.
Send the package to one of the addresses:
- InPost Parcel Locker: PIA02M, Puławska 26, 05-500 Piaseczno
- Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
4. What next?
- Upon receipt of the shipment, we will confirm acceptance of the complaint via email.
- We process complaints within 5 business days from the delivery of the package.
- After accepting the complaint, we will proceed with repair, replacement, or refund – in accordance with the arrangements made via email.