EXCHANGES / RETURNS

Have a question or need support? Select the option that interests you.

Najczęstsze pytania

Czy mogę wymienić produkt po 14 dniach?

Masz miesiąc czasu na wymianę od momentu otrzymania produktu.

Wymaganie: produkt musi być nowy, nieużywany, bez zapachu i w oryginalnym stanie.

Jak szybko dostanę zwrot pieniędzy?

Przelewamy środki do 4 dni roboczych od momentu przyjęcia i sprawdzenia zwracanego produktu.

Co obejmuje dożywotnia gwarancja?

What does the lifetime warranty cover?

  • Chain breakage during normal use
  • Broken clasp
  • Worn-off plating (natural wear and tear of the coating)

Warranty conditions

The warranty covers a one-time repair or replacement of the product.

After the first use of the warranty, the product is no longer covered.

If we have the same model in stock, you will receive an identical one. If not, we will offer a replacement.

What is not covered by the warranty?

  • Mechanical scratches on the chain and clasp
  • Damage resulting from improper use

How to claim the warranty?

  • Write to us: kontakt@metini.pl
  • Attach photos and a brief description of the problem
  • We will respond within 48 hours and propose a solution
First, please send us photos of the damage and a description via email. You print and attach the form only if we ask you to send the product back (for repair or replacement).

When we ask you to return the product

  • Download and print the warranty form.
  • Fill in the form and include it in the package along with the product.
  • Include the order number and a short note describing the defect (a printout of the email is acceptable).
  • Carefully pack the product to prevent further damage during transport.

Download warranty form (PDF)

Send the package to one of the addresses:

  • InPost Parcel Locker: PIA02M, Puławska 26, 05-500 Piaseczno
  • Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
Recipient: METINI sp. z o.o.
Tel: +48 572 427 051
Email: kontakt@metini.pl

What's next?

  • Upon receipt of the package, we will confirm the warranty acceptance via email.
  • We will process the claim within 5 business days of package delivery (usually sooner).
  • Upon approval of the warranty, we will carry out repair or replacement as agreed.

Co jeśli produkt przyjdzie uszkodzony?

Received a faulty, incorrect, or damaged product? Report it – we act quickly and without unnecessary formalities.

1. How to file a complaint?

  • Write to us: kontakt@metini.pl
  • Attach photos and a short description of the problem (what happened, when the defect was noticed, order number).
  • We respond within 48 hours with a proposed solution.

2. If the package arrived incorrect or damaged

Contact us if any of the following occurred:

  • You received a product not in line with your order
  • Elements are missing from the package
  • The product was damaged in transit

Send photos and the order number – we will resolve the matter without complications.

3. When we ask you to return the product

If we ask you to return the product in our email response (for repair or replacement), please follow these steps:

  • Download and print the complaint form.
  • Fill out the form and include it in the package along with the complained product.
  • Include the order number and a short note describing the defect (a printout of the email is acceptable).
  • Carefully pack the product to prevent further damage during transport.

Download complaint form (PDF)

Send the package to one of the addresses:

  • InPost Parcel Locker: PIA02M, Puławska 26, 05-500 Piaseczno
  • Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
Recipient: METINI sp. z o.o.
Tel: +48 572 427 051
Email: kontakt@metini.pl

4. What next?

  • Upon receipt of the shipment, we will confirm acceptance of the complaint via email.
  • We process complaints within 5 business days from the delivery of the package.
  • After accepting the complaint, we will proceed with repair, replacement, or refund – in accordance with the arrangements made via email.