Lifetime Warranty
What does the lifetime warranty cover?
- Chain breakage during normal use
- Broken clasp
- Worn-off gold plating (natural wear of the coating)
Warranty conditions
The warranty covers a one-time repair or replacement of the product.
After the first use of the warranty, the product is no longer covered.
If we have the same model in stock, you will receive an identical one. If not, we will offer a replacement.
What is not covered by the warranty?
- Mechanical scratches on the chain and clasp
- Damage resulting from improper use
How to use the warranty?
- Write to us: kontakt@metini.pl
- Attach photos and a short description of the problem
- We will respond within 48 hours and propose a solution
When we ask you to send the product back
- Download and print the warranty form.
- Fill out the form and include it with the shipment along with the product.
- Include the order number and a short note describing the defect (a printout of the email is acceptable).
- Carefully pack the product to prevent further damage during transport.
Send the package to one of the following addresses:
- InPost Parcel Locker: PIA02M, Puławska 26, 05-500 Piaseczno
- Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
What next?
- Upon receipt of the shipment, we will confirm acceptance of the warranty via email.
- We will process the claim within 5 business days of package delivery (usually sooner).
- Once the warranty is approved, we will carry out the repair or replacement as agreed.
Frequently asked questions
Can I exchange a product after 14 days?
You have one month from the date of receiving the product to exchange it.
Requirement: the product must be new, unused, odorless, and in its original condition.
How quickly will I get a refund?
We transfer funds within 4 business days of receiving and inspecting the returned product.
What does the lifetime warranty cover?
What does the lifetime warranty cover?
- Chain breakage during normal use
- Broken clasp
- Worn-off gold plating (natural wear of the coating)
Warranty conditions
The warranty covers a one-time repair or replacement of the product.
After the first use of the warranty, the product is no longer covered.
If we have the same model in stock, you will receive an identical one. If not, we will offer a replacement.
What is not covered by the warranty?
- Mechanical scratches on the chain and clasp
- Damage resulting from improper use
How to use the warranty?
- Write to us: kontakt@metini.pl
- Attach photos and a short description of the problem
- We will respond within 48 hours and propose a solution
When we ask you to send the product back
- Download and print the warranty form.
- Fill out the form and include it with the shipment along with the product.
- Include the order number and a short note describing the defect (a printout of the email is acceptable).
- Carefully pack the product to prevent further damage during transport.
Send the package to one of the following addresses:
- InPost Parcel Locker: PIA02M, Puławska 26, 05-500 Piaseczno
- Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
What next?
- Upon receipt of the shipment, we will confirm acceptance of the warranty via email.
- We will process the claim within 5 business days of package delivery (usually sooner).
- Once the warranty is approved, we will carry out the repair or replacement as agreed.
What if the product arrives damaged?
Received a faulty, incorrect, or damaged product? Report it – we act quickly and without unnecessary formalities.
1. How to file a complaint?
- Write to us: kontakt@metini.pl
- Include photos and a brief description of the problem (what happened, when the defect was noticed, order number).
- We will respond within 48 hours with a proposed solution.
2. If the package arrived incorrect or damaged
Contact us if any of the following occurred:
- You received a product inconsistent with your order
- Elements are missing from the package
- The product was damaged in transit
Send photos and the order number — we will resolve the matter without complications.
3. When we ask you to return the product
If we ask you to return the product in our email response (for repair or replacement), please follow these steps:
- Download and print the complaint form.
- Fill out the form and attach it to the package along with the complained product.
- Include the order number and a short note describing the defect (a printout of the email is acceptable).
- Carefully pack the product to prevent further damage during transport.
Send the package to one of the addresses:
- InPost Parcel Locker: PIA02M, Puławska 26, 05-500 Piaseczno
- Courier: ul. Tadeusza Kościuszki 18, 05-500 Piaseczno
4. What next?
- Upon receiving the package, we will confirm acceptance of the complaint via email.
- We will process the complaint within 5 business days of package delivery.
- After the complaint is accepted, we will carry out a repair, replacement, or refund – as agreed in the email.